SYLLABUS FOR THE LIMITED DEPARTMENTAL COMPETITIVE EXAMINATION FOR PROMOTION TO THE CADRE OF POSTMASTER GRADE I

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ANNEXURE I


SYLLABUS FOR THE LIMITED DEPARTMENTAL COMPETITIVE EXAMINATION  FOR PROMOTION TO THE CADRE OF POSTMASTER
GRADE I
Paper 1

      1. Customer Service and Grievances.

    1. Compendium of processing and disposal of public complaints.
    2. Knowledge about DOPG, DOARPG and RTI cases.
    3. Consumer Forum/Post forum/Citizen charter.
    4. Central Civil Services (Classification, Control and Appeal) Rules.
    5. Conduct rules.
    6. Financial hand books.

      1. Postal Operations

Acts/Rules/Guidelines relating to inland and foreign post/mail operations, money remittance, savings bank schemes and certificates, rural and postal life insurance.
Latest administrative and operational instructions/guidelines issued by the Department.
PAPER II
    1. Knowledge of products and services of Department of Posts.
    2. Marketing:-  Principles of marketing , assessment of relating products and services.
    3. General awareness and Current affairs including general mental ability test covering logical reasoning(verbal and non verbal) numerical analysis( arithmetic) and basic mathematical equations and statistical rules like mean, median , mode , graphical representation of data, comprehension and basic language skills,
    4. General principles of technology.
    5. Basic technology requirement  computer, server, laptop.
    6. Connectivity of computers. 


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